Our Policy
Customer Care
At Timeless Shades & Decor, we’re committed to delivering a seamless and satisfying experience from the moment you browse to long after your shades are installed. We take pride in offering premium-quality window treatments, personalized design consultations, and expert installation — all backed by a customer-first approach. Whether you have questions about product selection, scheduling a home visit, or post-installation support, our team is always here to help.
We believe customer care is more than a policy — it’s our promise. Every interaction is guided by transparency, professionalism, and a genuine desire to make your home more beautiful. Feel free to reach out via phone, email, or our website’s contact form. Your satisfaction is our success.
Privacy & Safety
At Timeless Shades & Decor, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring a safe shopping experience. All customer data — including contact details and purchase history — is stored securely and used solely to enhance your service experience.
We partner with trusted third-party payment providers to process transactions safely and never store your banking details. We may contact you after your purchase to confirm installation details, gather feedback, or provide updates related to your order. Rest assured, your information will never be shared or sold to external parties.
Your trust means everything to us, and we take every step to keep your data safe and your experience worry-free.
Wholesale Inquiries
Interested in offering timeless elegance to your customers? At Timeless Shades & Decor, we welcome partnerships with retailers who share our passion for quality, style, and exceptional service. Our wholesale program gives you access to our full range of custom blinds and shades, crafted with care and designed to elevate any space.
To learn more about our wholesale pricing, product catalog, and partnership opportunities, please contact us directly through our website or email us at info@timeless-shades.com. Whether you're a boutique store, interior designer, or large retailer, we’re excited to collaborate and grow together.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments